foon.sk

Heureka.sk

+

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

The store is fine, I will definitely shop again next time, they have such good prices against the competition. Just that order... You order the goods and you don't know anything about the order until the courier arrives. They don't know if the delivery date has changed, they don't know what they have and what they don't have, they don't know how long they will wait until the goods arrive in stock (which they didn't have in stock when they ordered), etc. It would be nice if the customer had such info. Maybe some people don't care, some people don't, but a lot of competing stores have it and I think it's nice to know. But as I write at the beginning, it won't affect my next possible purchase.

Dear customer, thank you for your feedback. We appreciate very much that you appreciated our prices, the clarity of the e-shop and the possibility of free in-store pickup. We are also sorry to hear that you were disappointed with the communication regarding the status of your order. We understand how important it is for the customer to have an overview of the order process, and we take your comments as a suggestion for improvement. We will work to provide clearer and more regular information on the status of your order, from processing to delivery. We're glad you plan to shop with us in the future, and we'll do our best to make your next experience even better. Thank you for giving us the opportunity to grow and improve! Sincerely, Mobilonline team.

Heureka.sk

The goods were supposed to be delivered in 2-3 days but even after a week the goods were still not available. No notification or anything like that came from the store. After trying to find out how the order is doing, only excuses that the goods were lost on the way and so on. I don't recommend the e-shop, I prefer to visit the branch directly where the staff is very helpful.

Dear customer, thank you for your feedback. We are glad that you appreciated the helpfulness of our staff at the Topoľčany branch, but we are also very sorry to hear about your negative experience with delivery and communication regarding your order. We take the situation you describe very seriously and will investigate it. We would like to sincerely apologize for the delay in delivery and the lack of communication. Our goal is to improve these processes so that situations like this do not happen again. Thank you for taking the time to share your experience. If you have any further questions or problems, please don't hesitate to contact us - we'll be happy to help. Your feedback helps us to improve. Sincerely, Mobilonline team.

Heureka.sk

Dear customer, we are very sorry to hear that you have encountered this inconvenience. Your invoice should have been delivered with your order or sent to you electronically. If you still do not have it, we recommend contacting our customer service center to resolve the situation immediately. The sticker on the device should not have been present, if it has caused you inconvenience, we apologize. We are working hard on communication to improve your satisfaction with our service. Thank you for your feedback, which helps us improve, and we hope your future experience will be much better. If you need help, we are here to help. Sincerely, Mobilonline team.

Heureka.sk

Low price, good quality

Dear customer, thank you for your review! We are glad that you are satisfied with the quality and price of our goods. Your satisfaction is a motivation for us. We look forward to your next purchase! Regards, Mobilonline team.

Heureka.sk

The goods were delivered to me but damaged by shipping , when I put the goods to claim the shop did not accept the claim and said it was my fault even though the box was heavily torn already when I opened the package and the shop does not want to refund my money and wants to return the goods to me non-functional with a new shipping price. The sad thing is also that until now the goods were not available to buy and I bought the last piece, but when I put the goods on claim and the shop did not accept it it says that they have the goods in stock but the last piece.

Dear customer, we are very sorry to hear about your negative experience. We understand that the situation regarding damage to goods in transit and the subsequent handling of a claim can be extremely unpleasant. If the goods have been delivered in a damaged condition, we always recommend that you document the situation immediately (for example, with photographs of both the box and the product itself) and contact our customer service center. We will investigate the situation that the goods have reappeared in stock, despite being marked as the last item. We will also check the progress of your claim to see if everything has been resolved in accordance with the rules. We would like to apologise for any inconvenience caused and assure you that your satisfaction is important to us. Thank you for your patience and feedback, which we greatly appreciate. Sincerely, Mobilonline team.

Heureka.sk

Dear customer, Thank you for taking the time to share your detailed feedback with us. We are sorry that your purchase experience did not meet your expectations, and we apologize for any inconvenience caused. We understand that the "new" label may create an expectation of intact and unwrapped merchandise. If the merchandise showed signs of use, we would be happy to investigate the situation. We will contact you so that we can work together to find a suitable solution. Regarding order status information and delivery time, we will review our processes and work to improve them. Your comment regarding updating customer account information and order communication is greatly appreciated. Thank you for also pointing out the positives, such as the complete accessories and the good condition of the phone. We hope that these experiences will be an incentive for us to improve and restore trust. Should you have any further questions or need assistance, please do not hesitate to contact us. We will be happy to help you. Thank you for your patience and we wish you a pleasant day. Best regards, Mobilonline team.

Heureka.sk

Dear customer, thank you for your review! We are glad that you appreciated the speed of order processing. Your satisfaction is our priority. We look forward to your next visit! Regards, Mobilonline team.

Heureka.sk

Dear customer, Thank you for your positive feedback! We are glad that you are satisfied with our service and staff. We will continue to try to offer great prices and interesting promotions. We look forward to your next visit! Regards, Mobilonline team.

Heureka.sk

Dear customer, We are really very happy that you are satisfied with our prices, quality of service and speed of delivery. We are pleased with the positive feedback from you and hope that you will continue to be satisfied with us. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, We are really very happy that you are satisfied with our prices and delivery speed. We are pleased with the positive feedback from you and hope that you will continue to be satisfied with us. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, we apologize for the situation. We are sorry to hear that you have received goods that were not as described on our e-shop, we will contact you as soon as possible to check the situation and arrange a remedy. Your satisfaction is very important to us and we will be happy to resolve the issue. Regards, Mobilonline team.

Heureka.sk

Dear customer, thank you for your feedback! We are glad that our colleague was able to advise and help you with your order. Your satisfaction is our priority! Sincerely, Mobilonline team.

Heureka.sk

Dear customer, We are really very happy that you are satisfied with our prices. We are pleased with the positive feedback from you and hope that you will continue to be satisfied with us. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We are sorry to hear that you had a negative experience with communication regarding your order. We take your comments seriously and will work to improve our processes to provide customers with up-to-date order status information. Regarding the update issue, we apologize for the inconvenience. Should you have any problems in the future, please do not hesitate to contact us - we will be happy to help or recommend a solution at no additional cost. Thank you for choosing our store, and we hope you will give us another chance to show you better service. Regards, Mobilonline team.

Heureka.sk

Dear customer, We are really very happy that you are satisfied with our prices. We are pleased with the positive feedback from you and hope that you will continue to be satisfied with us. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your review. We are glad to hear that you had a positive experience buying from us. Your satisfaction is our priority and your words are motivation for us to continue to provide quality service. Thank you for your trust and we look forward to your next visit. Regards, Mobilonline team.

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you appreciate the smooth order process. Your satisfaction is our priority! Sincerely, Mobilonline team.

Heureka.sk

Dear customer, Thank you for your praise of our seller, we appreciate it very much! Regarding the bubble under the protective glass, we will be happy to help you with a solution. We recommend you visit our shop, where our colleagues will check it free of charge and replace the glass if necessary, so that you are completely satisfied. Regards, Mobilonline team.

Heureka.sk

Dear customer, thank you for your feedback. In line with the new standards, many phones no longer come with an adapter or the classic instruction manual, which is often available online. However, if you need help with setup or have any questions, please do not hesitate to contact us. We are here to help! Sincerely, Mobilonline team.

Heureka.sk

Dear customer, We greatly appreciate your positive feedback! We are pleased that you are satisfied with our prompt communication and helpful staff. Should you have any further questions or need assistance, please do not hesitate to contact us. We are here for you! Sincerely, Mobilonline team.

Heureka.sk

Dear customer, We are sorry for your dissatisfaction with your purchase with us. I want to assure you that we take each complaint individually and take it seriously. We are constantly striving to improve our processes and get better at everything we can. Also thanks to your review we are one step closer to becoming better. Thank you for your review

Heureka.sk

Dear customer, thank you for your review. We are glad to hear that you had a positive experience buying from us. Your satisfaction is our priority and your words are motivation for us to continue to provide quality service. Thank you for your trust and we look forward to your next visit. Regards, Mobilonline team

Heureka.sk

Dear customer, We are really very happy that you are satisfied with our prices. We are pleased with the positive feedback from you and hope that you will continue to be satisfied with us. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you are very satisfied with the service and we hope that your satisfaction will continue with your future purchases. Should you need anything, please do not hesitate to contact us. Regards, Mobilonline team.

Heureka.sk

Dear customer, thank you for your positive review! We are very pleased that you are satisfied with the immediate response, information and quick dispatch of your order. Your satisfaction is our priority and we appreciate you taking the time to rate our service. Should you need further assistance in the future, we are here for you. Sincerely, Mobilonline team.

Heureka.sk

Dear customer, Thank you for your feedback! We are glad that you are satisfied with our prices and our offer. It's great that you are close to our store and that you are comfortable with the option of personal pickup. If you would like any further information or assistance with your selection, please do not hesitate to contact us. We look forward to your next visit! Regards, Mobilonline team.

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, thank you for your review. We are glad to hear that you had a positive experience buying from us. Your satisfaction is our priority and your words are motivation for us to continue to provide quality service. Thank you for your trust and we look forward to your next visit. Regards, Mobilonline team

Heureka.sk

Dear customer, Thank you for your feedback and for pointing out the problem that occurred while setting up the watch. We apologize for this inconvenience - the watch should have been checked so that everything was ready for its immediate use. We are glad that our colleague took care to resolve the situation quickly. Your experience helps us to improve the checking process so that such cases do not happen again in the future. Thank you again for your understanding and trust. Sincerely, Mobilonline team.

Heureka.sk

Dear customer, Thank you for your feedback and for your praise of our branch in OC Vivo Bratislava. We are glad that you are satisfied with our product range and service, and we are pleased that our colleagues at this branch provide the assistance that our customers deserve. We apologise for the unpleasant experience you had at the branch in OC Shopping Palace Tesco Zlaté Piesky. We take your feedback very seriously and will review the situation with staff to ensure that our customers receive a professional and helpful approach at all times. Thank you for bringing this experience to our attention and we hope that you will only encounter friendly and professional service on your next visit to our stores. Your satisfaction is our priority and we appreciate you taking the time to share your opinion. Sincerely, Mobilonline team.

Heureka.sk

Dear customer, thank you very much for your review. We are glad that the goods were delivered to you quickly and that you are satisfied with the product. We are pleased with your satisfaction and will be glad if you visit us again. Regards, Mobilonline team.

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, We are really very happy that you are satisfied with our prices. We are pleased with the positive feedback from you and hope that you will continue to be satisfied with us. Regards, Mobilonline team

Heureka.sk

Dear customer, Thank you for your detailed feedback! We are sorry that you encountered technical problems, but we are also pleased that the salesman at the branch in Malacky was able to help you promptly and solved the problem with the application while you waited. We are glad that everything is working now and we appreciate your understanding and positive words about our support. We are here for you anytime if you need anything else. Sincerely, Mobilonline team.

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, Thank you for your feedback! We are pleased to hear that you are satisfied with the prices, the serious approach of our team and the fast delivery of the goods. If you need help, we are here for you. Regards, Mobilonline team.

Heureka.sk

Dear customer, Thank you for your review! We’re glad you’re happy with our pricing and product selection. If you need any assistance, please feel free to reach out to us. Best regards, team Mobilonline.

Heureka.sk

Dear customer, Thank you for your review! We are glad that you appreciate our prices and promotions. Your satisfaction is our priority, and we would be happy to welcome you back for another purchase! Regards, Mobilonline team.

Heureka.sk

Dear customer, We are really very happy that you are satisfied with our prices. We are pleased with the positive feedback from you and hope that you will continue to be satisfied with us. Regards, Mobilonline team

Heureka.sk

Dear customer, Thank you for your positive feedback! We are glad that you were satisfied with the speed of order processing and the selection of our assortment. If you need any further help or advice, please do not hesitate to contact us! Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, We are really very happy that you are satisfied with the speed of delivery. We are pleased with the positive feedback from you and hope that you will continue to be satisfied with us. Regards, Mobilonline team.

Heureka.sk

Dear customer, Thank you for your feedback and we are sincerely sorry that the equipment did not arrive in the expected condition and that you were dissatisfied with the solution. Our goal is always to deliver the best quality products, and we will review all situations mentioned to ensure better quality control and customer service. Your experience is important to us and we thank you for your comments to help us improve. Sincerely, Mobilonline Team.

Heureka.sk

Dear customer, thank you for your review. We are glad to hear that you had a positive experience buying from us. Your satisfaction is our priority and your words are motivation for us to continue to provide quality service. Thank you for your trust and we look forward to your next visit. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, Thank you for your review! We are glad that you had the opportunity to thoroughly inspect the merchandise and decide if it suits you. Your satisfaction is very important to us, so we strive to provide you with the best possible service. We look forward to your next visit! Regards, Mobilonline team.

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