Heureka.sk
Great
Dear customer,
Short, but all the more meaningful! We greatly appreciate your full rating. We’re delighted that everything was “super” for you and that you were completely satisfied with your purchase from us.
Thank you for your trust, and we look forward to your next visit!
Kind regards,
The Mobilonline team
Heureka.sk
The mobile phone's delivery date could not be postponed
Dear customer,
We are very sorry that you experienced uncertainty while waiting for your new mobile phone and did not know exactly when it would arrive. We understand that an accurate delivery estimate is essential so that you can plan your time. We are constantly working to improve this area, so that the information provided to customers is as accurate as possible.
At the same time, we would like to sincerely thank you for praising our colleague – we are delighted that her helpfulness and friendly approach made your purchase more enjoyable. We value your feedback and hope that your new phone is bringing you great joy!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
We are very sorry that your new phone arrived completely discharged and without a charger. However, we are glad that the phone itself is working without any problems so far and has made you happy.
As for the charger – many manufacturers no longer include power adapters in the packaging, but we understand that this can come as a surprise and complicate the initial use. When the device is discharged, it is all the more frustrating when you cannot try out your new purchase straight away.
If you need any help or advice, please get in touch and we will be happy to assist you.
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Not knowing what is happening with your paid-for parcel for a week is absolutely unacceptable, and we fully understand your uncertainty and anger. When you entrust us with your money, you expect clear information and prompt delivery, not silence and doubt.
We want to find out immediately where your parcel is and put everything right. We will treat this as a priority and inform you straight away about the delivery status.
We apologise for this delay and will do everything we can to ensure that you have the goods with you as soon as possible.
Kind regards,
The Mobilonline team
Heureka.sk
Long time between payment and dispatch of the goods.
Dear customer,
We fully understand your disappointment. When someone pays, they expect the parcel to be on its way as soon as possible, and any delay is unpleasant. Expecting fast delivery is perfectly natural, and we are sorry that we did not meet this expectation on time on this occasion.
We will review the entire process and do everything we can to ensure that any future purchase you make is completed without any unnecessary waiting.
Kind regards,
The Mobilonline team
Heureka.sk
I ordered the game (disc) for Xbox One, but it doesn’t work. It spins and nothing happens. I sent an email, but no one responded.
Dear customer,
We are very sorry that you are experiencing problems with the game you purchased, and we are equally frustrated that your email has gone unanswered. This definitely should not have happened, and we fully understand your frustration – games should bring joy, not worries.
We want to put this right immediately. Please contact us directly at info@mobilonline.sk and include your order number in the subject line. I will prioritise your request and immediately arrange either an exchange for a working unit or a refund.
Once again, we apologise for the complications and hope you will give us the chance to restore your confidence in us.
Kind regards,
The Mobilonline team
Heureka.sk
This shop is great, the goods are delivered quickly and the price is good too. The prices are also better than at ALZA and NAY Elektrodom.
Dear Customer,
Thank you very much for your fantastic review! We’re delighted that, in addition to the fast delivery, you also appreciated our prices, especially compared with the major players in the market. We always strive to offer the best value, and we’re pleased that you see it that way.
We hope you’re enjoying your purchase and look forward to serving you again!
Kind regards,
The Mobilonline team
Heureka.sk
Wide range at good prices
Dear customer,
We are delighted that you find exactly what you are looking for with us, and at great prices too. We hope that our wide selection and attractive offers will bring you joy with every future purchase as well. Thank you for your trust and wonderful feedback!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
We are delighted that you are taking advantage of the free collection and payment directly in store. We would like every purchase with us to be just as convenient and hassle-free for you. Thank you for your trust, and we look forward to your next visit!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
We completely understand your disappointment and unpleasant surprise when unboxing the phone. You are right – if it was intended as a gift, the condition of a new phone like this does not make a good impression at all, and we fully understand that it spoiled your overall shopping experience.
Allow us to clarify the situation. When a particular model is the last one in stock, the phone may have been displayed in a shop cabinet. Before dispatch, our colleagues carefully check it, but it no longer has its original protective films. However, we assure you that the device is completely new, has not been used and is in 100% working condition.
If the phone does not suit you for any reason, or if you would like us to resolve the situation together to your satisfaction, please write to us at info@mobilonline.sk and we will be happy to look into it.
Thank you for your honest feedback.
Kind regards,
The Mobilonline team
Heureka.sk
Fast and straightforward dealings
Dear customer,
Thank you very much for your excellent 90% rating and for your feedback.
We are pleased that you appreciated our fast and straightforward service – directness and efficiency are key for us when processing orders. At the same time, we recognise that we still have a little way to go to reach 100%. If you have any suggestions for what we could do even better next time, we would be very grateful if you would write to us at info@mobilonline.sk.
Thank you for your trust, and we wish you a lovely day!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your excellent 90% rating and for taking the time to share your experience.
We are pleased that you appreciated the clarity and availability of our products. At the same time, we recognise that there is room for improvement so that you can be fully satisfied with your next purchase. If you have any ideas about what we could improve, we would be very grateful if you could write to us at info@mobilonline.sk.
Thank you for your trust, and we wish you a pleasant day!
Kind regards,
The Mobilonline team
Heureka.sk
Everything is great
Dear customer,
Thank you very much for your excellent review! We are delighted that everything went to your complete satisfaction. Your enjoyment of your purchase is the best reward for us, and we look forward to welcoming you again.
Kind regards,
The Mobilonline team
Heureka.sk
I recommend it to all buyers. Quality goods for little money.
Dear customer,
Thank you very much for your fantastic 100% rating and for recommending us to other shoppers.
We are delighted that you were impressed by our selection and that you were satisfied with the quick processing and delivery of your order, as well as with the quality and price of the goods. Our aim is to provide great value and reliable service to everyone, so your feedback is the best reward for us.
Thank you for your trust, and we hope that your purchase serves you well for a long time!
Kind regards,
The Mobilonline team
Heureka.sk
Long-term satisfaction with the goods, services and staff offered at customer locations (physical shops) across multiple collection points; I have nothing to criticise :-)
Dear Customer,
We greatly appreciate your long-standing loyalty and the fact that you keep coming back to us.
For us, the best reward is reading that, across several of our physical stores, you have always encountered excellent staff, quality products and reliable service. Our colleagues in the stores put their hearts into their work, so your praise will make them immensely happy.
Thank you for your trust, and we look forward to your next visit!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your excellent 100% rating. We are delighted that you were satisfied with both the product’s quality and its price – an excellent balance of quality and great value is exactly what we strive to offer our customers.
Thank you for your trust, and we hope the product serves you well for a long time!
Kind regards,
The Mobilonline team
Heureka.sk
They speak Hungarian, which is a huge advantage, fast delivery, reliable and very kind!
Dear Customer! / Dear Customer,
Thank you very much for your wonderful review! / Thank you very much for the great review.
As it is particularly important to us that all our customers can shop comfortably in their own language, we are especially pleased that you appreciated our communication in Hungarian. We are delighted that you were completely satisfied with the fast delivery and friendly service as well.
Thank you for your trust, and we hope you enjoy using the product you purchased from us!
Mobilonline.
Heureka.sk
Everything went smoothly; I had the goods at home within a few days... The Grade A Xbox works like clockwork and shows no signs of mechanical wear. At that price, plus the warranty... It’s a no-brainer. Thank you.
Dear customer,
Thank you very much for your fantastic 100% rating and for trusting us when purchasing a refurbished device.
We are delighted that your Grade A Xbox pleasantly surprised you with its condition, showing no signs of use, and that everything is working as it should. We take great care over the quality and thorough inspection of nearly new products, because an excellent price and a full warranty are exactly the combination we want to offer our customers.
We wish you many fantastic gaming experiences!
Kind regards,
the Mobilonline team
Heureka.sk
Dear customer,
We greatly appreciate your 90% rating and the time you took to share your experience.
We are delighted that you appreciated our wide range of products, competitive prices and the option of convenient collection in person. Your satisfaction with these services is a great sign for us that we are heading in the right direction. At the same time, we will do everything we can to fine-tune the details during your next purchase so that it becomes 100%.
Thank you for your trust and we wish you a pleasant day!
Kind regards,
The Mobilonline team
Heureka.sk
Very satisfied.
Dear customer,
Thank you very much for your wonderful review and for your trust. We are truly delighted that you were completely satisfied with your purchase from us – such brief yet meaningful feedback is the best reward for our entire team. We hope that the item you purchased will serve you well and flawlessly for a long time.
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your excellent 90% rating and for your feedback.
We are delighted that you appreciated our wide range and the favourable prices we work hard to maintain. We also appreciate your mention of the 3-day delivery – we are pleased that your order arrived safely, but we are constantly working to speed up our processes even further and delight you with a full score next time.
Thank you for your trust, and we hope you enjoy using your purchase!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your wonderful 100% rating. We are delighted that we pleased you not only with lightning-fast delivery, but also with our friendly service. A helpful and cheerful approach is just as important to us as processing orders quickly.
Thank you for your trust, and we wish you a pleasant day!
Kind regards,
The Mobilonline team
Heureka.sk
Everything was fine, and the salesperson who handed me the goods, Mr Martin, at the OC Optima KE branch was very pleasant.
Dear customer,
Thank you very much for your positive review. We are delighted that our colleague Martin made your shopping experience at the OC Optima branch in Košice so pleasant. Willingness to help and a personal approach are key to us, so we will be very happy to pass on your praise to Mr Martin – it will certainly make him happy!
Thank you for your trust and we wish you a lovely day.
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
We greatly appreciate your review and the fact that you specifically highlighted our good communication. A transparent and friendly approach is our top priority, so we are pleased that you had exactly this kind of positive experience with us. Thank you for your trust, and we wish you a lovely day!
Kind regards,
The Mobilonline team
Heureka.sk
I bought a tablet. I have nothing to criticise. Satisfied.
Dear customer,
Thank you very much for your review and for your trust when purchasing your new tablet. We are delighted that everything went smoothly and that you are extremely satisfied with your purchase. We hope that your new tablet will serve you reliably for a long time.
Kind regards,
The Mobilonline team
Heureka.sk
There was an error with the order. The same item was accidentally ordered twice. They notified me immediately and communicated with me throughout. Everything was quick and professional.
Dear customer,
Thank you very much for your review and for sharing this experience.
We are pleased that we noticed the error with the duplicate order in time and were able to contact you immediately. Our priority is to make the entire process as simple and hassle-free as possible for you, so we are delighted that you appreciated our speed and professional approach.
Thank you for your trust, and we hope you enjoy using your purchase.
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your excellent feedback. Next-day delivery and goods in 100% condition are exactly the standard we want to provide for each and every one of you. We are delighted that everything went according to your expectations and that you were completely satisfied with your purchase.
Kind regards,
The Mobilonline team
Heureka.sk
I recommend it, I’m satisfied.
Dear customer,
Thank you very much for your review and recommendation. We are pleased that you are satisfied with your purchase, as that is precisely our main goal. We hope that the products you purchased will serve you well for a long time and that you will visit us again.
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your review and for your trust. We are pleased that everything went smoothly and that you were happy with the delivery speed. A fast and reliable shopping experience is our priority, so we are delighted that you were satisfied.
Kind regards,
The Mobilonline team
Heureka.sk
I have used the shop several times and am satisfied with it.
Dear customer,
We are delighted that you are happy to return to us and that you have remained satisfied with our services and prices over the long term. Your continued trust is the best reward for us, and we will do everything we can to ensure that every future purchase is just as pleasant for you.
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your review. A friendly and helpful approach is something we particularly value in our shops.
We are truly pleased that you left feeling great, and we look forward to your next visit!
Kind regards,
The Mobilonline team
Heureka.sk
Everything OK, friendly staff, helpfulness and quick service.
Dear customer,
Thank you very much for such wonderful feedback. We are especially pleased by your mention of our pleasant and helpful staff – providing a personal approach is what we care about most.
We are glad that everything went smoothly and quickly, and we look forward to your next visit!
Kind regards,
The Mobilonline team
Heureka.sk
The delivery of the goods was delayed by several weeks and they were subsequently stored at a different branch than agreed.
Dear customer,
We are very sorry about how this situation turned out. Weeks of waiting followed by collection from a completely different branch than the one you selected is certainly not the level of service we aim to provide. We fully understand your frustration – logistics and the customer experience should not work this way.
We will investigate the entire situation internally and put measures in place to help us prevent such situations more effectively in future.
Kind regards,
The Mobilonline team
Heureka.sk
Slow communication, you do not respond to emails
Dear customer,
We are delighted that your goods arrived so swiftly, the very next day. At the same time, we are sorry that the joy of the fast delivery was spoiled by our slow response to your email.
We fully understand that when you write to us, you expect an equally prompt reply to the one we demonstrated when sending your parcel. Sometimes there is more work for our helpline than on ordinary days. We apologise and will review the entire situation internally.
In any case, thank you for your review.
Kind regards,
The Mobilonline team
Heureka.sk
Great selection, good prices …
Dear customer,
Thank you very much for your review. We are pleased that our selection caught your interest and that you found exactly what you were looking for at a great price.
We hope that your purchase serves you well, and we look forward to your next purchase!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your wonderful review. We are delighted that the parcel was waiting for you in the shop the very next day, but we are especially pleased by your praise for our colleague.
A personal approach and a willingness to explain everything necessary are essential to us. We will do everything we can to ensure that shopping with us is always an equally pleasant experience for you. We hope you enjoy your watch and that it serves you well!
Kind regards,
The Mobilonline team
Heureka.sk
I came across this e-shop by chance while browsing the internet, and as I needed a new phone, I had a look. I was satisfied with the shop; I was impressed by the attractive prices, which were reasonable, as well as the fast delivery. I ordered the goods for collection in store, but they still arrived undamaged. I sorted everything out within a few minutes and headed home. So, if you’re considering buying a new mobile phone and don’t mind it being used, I highly recommend this shop.
Dear customer,
We greatly appreciate your kind words and the fact that you gave us a chance when you first came across our online shop.
We’re pleased that our selection of used phones appealed to you and that you were pleasantly surprised by the prices and delivery speed. That is exactly what we aim for – to make buying second-hand just as convenient, safe and fast as purchasing a brand-new device.
Thank you for the recommendation, and we hope your new phone serves you reliably for a long time. We look forward to welcoming you back in the future!
Kind regards,
The Mobilonline team
Heureka.sk
I got what I wanted.
Dear customer,
Thank you very much for your review.
We are delighted that you found exactly what you were looking for with us and that the entire purchase went smoothly and to your satisfaction.
We hope your new product serves you well, and we look forward to welcoming you again!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your review and for recommending us to others. We are delighted that your order arrived quickly and everything went smoothly.
We look forward to welcoming you again!
Kind regards,
The Mobilonline team
Heureka.sk
I absolutely do not recommend it, because the police contacted me to say that the mobile phone I purchased from mobilonline.sk had previously been used in criminal activity!
Dear customer,
The situation you describe is extremely serious, and we fully understand your indignation and the stress this has caused you. Such an experience is clearly unacceptable for you, and we would like to assure you that we are treating it with the utmost seriousness.
All devices we purchase undergo a thorough check against the available databases, but unfortunately not all information is publicly available or accessible to us.
If you have not yet contacted us about this matter, please contact us as soon as possible at info@mobilonline.sk. We want to provide you with our full cooperation, resolve the situation as quickly as possible to your satisfaction and rectify the resulting damage.
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your kind review.
We are delighted that you were pleased not only with the delivery speed but also with our team’s approach. Friendly and helpful staff are key for us, so we will be happy to pass on your praise—it is the best motivation for us.
We look forward to your next visit!
Kind regards,
The Mobilonline team
Heureka.sk
Fast delivery, favourable prices
Dear customer,
Thank you very much for your review.
We’re delighted that the parcel arrived quickly and that you were also pleased with our prices. Combining great value with lightning-fast delivery is something we take care with every single order.
We noticed that we were just one small step away from perfection. If you have any suggestions about what we could improve next time to achieve 100%, we would be very grateful if you could write to us at info@mobilonline.sk.
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
We are delighted that the package arrived so quickly and that you were satisfied with our service. We take pride in providing fast and reliable delivery, so your praise is the best reward for us.
Thank you for your trust, and we look forward to welcoming you again!
Kind regards,
The Mobilonline team
Heureka.sk
Fast delivery, the goods were packaged quite well and nothing happened to them in transit. Good communication.
Dear customer,
Thank you very much for the perfect score and for letting us know how your purchase went. We’re pleased that the parcel arrived quickly, communication went smoothly and the goods reached you in perfect condition. Safe packaging and speed are particularly important to us, so that you can enjoy your new item as soon as possible.
We look forward to your next visit!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you for leaving your feedback and for recommending our shop. We fully understand your disappointment that the parcel arrived only after 9 days – such a long waiting time certainly does not meet the standard we aim to provide our customers.
We are very sorry that you had to wait so long for your goods. We will investigate internally where the issue occurred so that we can avoid it in the future.
We hope you are happy with your goods and that, should you shop with us again, we can show you that we can process your order much more quickly.
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for the five-star rating and for highlighting exactly what we take pride in. We are delighted that you found your purchase clear and straightforward, and that your goods arrived without unnecessary delay.
We are doing everything we can to make every future purchase with us just as convenient for you!
Kind regards,
The Mobilonline team
Heureka.sk
Ordered, collected, paid for, and now all that’s left is to use it.
Dear customer,
Thank you very much for your excellent feedback!
We are delighted that you were satisfied with the location of our shop, the smooth collection process and the speed with which your order was handled. This is exactly how shopping with us should be – simple and hassle-free. We hope your new product serves you well!
Kind regards,
The Mobilonline team
Heureka.sk
I am very satisfied.
Dear customer,
Thank you very much for giving us full marks and for taking the time to leave a review. We are genuinely delighted that your shopping experience has been so positive. We are doing everything we can to ensure that every future purchase with us is just as hassle-free!
Kind regards,
The Mobilonline team
Heureka.sk
Dear customer,
Thank you very much for your great review! We’re delighted that you’re satisfied with your purchase. We look forward to your next visit!
Kind regards,
The Mobilonline team
Heureka.sk
Satisfaction
Dear customer,
Thank you very much for your review and your trust. We are pleased that your purchase went smoothly and that you are leaving us completely satisfied.
We look forward to your next visit!
Kind regards,
The Mobilonline team
